Refund and Returns Policy – Jayke Computers

Effective Date: 18 February 2026
Last Updated: 18 February 2026
Website: www.jaykecomputers.com

Business Name: Jayke Computers
Business Address: Adabraka, Mr. Biggs, Accra, Ghana
Phone: +233202937272 / +233268200578
Email: info@jaykecomputers.com

1. Overview

At Jayke Computers, we are committed to providing high-quality computers, accessories, and electronics. This Refund and Returns Policy explains how customers can return products and request refunds for purchases made through www.jaykecomputers.com or directly from our business location in Accra, Ghana.

This policy complies with standard ecommerce practices and consumer protection principles applicable in Ghana.

2. Eligibility for Returns

You may request a return if the following conditions are met:

• The return request is made within 7 days of delivery

• The product is unused, unopened, and in original condition

• The item is in original packaging with all accessories

• You provide a valid receipt or proof of purchase

• The product has no physical damage caused by misuse

Jayke Computers reserves the right to refuse returns that do not meet these requirements.

3. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

• Software and digital license products

• Customized or special-order products

• Opened or used products (unless defective)

• Clearance or final sale items

• Products damaged due to customer misuse or negligence

4. Defective, Damaged, or Incorrect Products

If you receive a defective, damaged, or incorrect product, you must notify us within 48 hours of delivery.

Once verified, Jayke Computers will provide one of the following:

• Product replacement

• Product exchange

• Product repair

• Full refund (if replacement is unavailable)

Supporting evidence such as photos may be required.

5. Refund Eligibility

Refunds may be issued if:

• The product is defective and cannot be replaced

• The product is out of stock after payment

• The wrong item was delivered

• The order is cancelled before shipment

Refunds will not be issued for:

• Change of mind after purchase

• Incorrect product selection by customer

• Software or digital products

• Products damaged after delivery due to misuse

6. Refund Processing Time

Approved refunds will be processed within 5–10 business days.

Refunds will be issued through the original payment method, including:

• Mobile Money

• Bank transfer

• Card payment

Processing time may vary depending on your payment provider.

7. Exchanges

Jayke Computers offers exchanges for:

• Defective products

• Damaged products received during delivery

• Incorrect products delivered

All exchanges are subject to stock availability.

8. Return Shipping Responsibility

Jayke Computers will cover return shipping costs if:

• The item is defective

• The wrong item was delivered

• The item was damaged during delivery

Customers will cover return shipping costs if:

• The return is due to personal preference

• The wrong product was selected by the customer

9. Order Cancellation

Orders can only be cancelled before they are processed or shipped.

Once shipped, orders cannot be cancelled but may qualify for return under this policy.

10. How to Request a Return or Refund

To request a return, exchange, or refund, contact us:

Jayke Computers
Adabraka, Mr. Biggs, Accra, Ghana
Phone: +233202937272 / +233268200578
Email: info@jaykecomputers.com
Website: www.jaykecomputers.com

Please provide:

• Your order number

• Reason for return

• Photos (if product is damaged or defective)

Our support team will guide you through the process.

11. Inspection and Approval

All returned items will be inspected upon receipt. Jayke Computers reserves the right to approve or reject returns based on product condition and policy compliance.

12. Warranty

Some products sold by Jayke Computers include manufacturer warranty coverage. Warranty claims may be handled directly by Jayke Computers or the manufacturer, depending on the product.

Warranty terms vary by product.

13. Policy Updates

Jayke Computers reserves the right to update this Refund and Returns Policy at any time. Changes will be posted on this page with the updated effective date.