FAQ

  • Are all products on Jayke Computers original and genuine?
  • Yes. We are committed to offering our customers only 100% genuine and original products.
  • Please send an email to jaykecomputers@gmail.com if you think a product listed on our website does not meet these standards.
  • Do I need an account to shop on Jayke Computers?
  • No, you don’t need to have already an account created.
  • Are there any hidden costs or charges if I order from Jayke Computers?
  • There are no hidden costs or charges when you order from Jayke Computers. All costs are 100% visible at the end of the checkout process.
  • How can I track my order?
  • We will send you regular updates about the status of your order via emails and SMS. After your order has left our warehouse and is on its way to you.
  • How do I place an order?
  • Shopping on Jayke Computers is easy! Once you have found the product you want to buy, just follow the steps below:
  • Click on ‘buy now’, to add this product to your cart,
  • Click on ‘cart’ in the top right corner,
  • Register/Login into your account by entering your email and password,
  • Enter your shipping/billing information,
  • Choose your preferred payment option,
  • Click on ‘Confirm order’ to proceed to the payment portal and complete your order.
  • Once your order is placed, we will either automatically confirm it by notifying you via email, or we will call you for confirmation in case we need more details. Please note that this confirmation is a mandatory step before we ship your order. In case you have a doubt about whether the confirmation was done or not, do not hesitate to contact our Customer Service Call Center at+233200123731 / +233268200578 or jaykecomputers@gmail.com a few hours after your order placement.
  • How can I return my product?

  • Step 1: Log your return request

  • Option 1: Call  contact our Customer Service Center at+233200123731 / +233268200578 or jaykecomputers@gmail.com to create your return.
  • Step 2: Pack your product

  • Pack your product according to the return conditions.
  • Include all tags, accessories or free gifts you received
  • Step 3: Return your product

  • If you requested a pickup, we will contact you to arrange a pickup time.
  • If you selected a drop-off: Please drop your package at the chosen place following the given instructions (no shipping charges will apply).
  • How do I pay on Jayke Computers?

  • You can choose from the different payment methods available on Jayke Computers. Please find below the list of available payment methods:
  • Cash On Delivery/Pick up (easy and simple at your doorstep)

 

MTN Mobile Money:

  • Account Name; Jayke Computers
  • Number; 0558772821
  • Merchant number
  • Bank Deposit/Transfer/Cheque:

  • Bank; Zenith 
  • Account No; 6010516021
  • Branch; Kumasi Main
  • You can find the payment methods during the final step of checkout in detail. Do not hesitate to contact our Customer Service for more information. 0200123731
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